Privacy Policy

1. Information We Collect

We may collect the following types of information when you visit our website or interact with our business.

Personal Information

• Name, email address, phone number, and service address.
• Project details, requested services, and consultation information.
• Communication preferences and consent records for SMS, email, and other communication channels.

Non-Personal Information

• IP address, browser type, and device information, where applicable.
• Website usage information and analytics, where applicable.
• Cookies and similar technologies, where applicable.

Customer Communications

• Records of inquiries and consultation requests.
• Appointment details and scheduling preferences.
• Project-related communications, service history, and customer feedback.

2. How We Use Your Information

We may use collected information to:

• Provide and improve our home design and remodeling services.
• Respond to inquiries and consultation requests.
• Communicate with you about your project, estimates, and appointments.
• Send appointment reminders and service-related text messages when you have consented.
• Improve website functionality and customer experience.
• Maintain records of communication preferences and consent.
• Protect our business, prevent misuse, and comply with applicable laws.

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting in to receive SMS messages from CT Home Designs, you agree to receive messages related to the messaging program for which you provided consent. These messages may include consultation confirmations, appointment reminders, estimate follow-ups, project updates, and customer service communications.

Opt-In & Consent

• You will receive text messages only after providing the applicable consent.
• We maintain records of consent where applicable.
• Consent to receive text messages is not a condition of purchasing goods or services.
• We follow applicable messaging and consumer protection laws.

Opt-Out Instructions

• You can stop receiving text messages at any time by replying STOP.
• After opting out, you may receive a final confirmation message.
• No further messages will be sent through that messaging program unless you opt in again or otherwise provide valid consent.

Message Frequency & Content

• Message frequency varies depending on your interactions with our business and the messaging program you select.
• Messages may relate to consultations, appointments, estimates, project inquiries, and customer service.
• Marketing messages, if offered, require the applicable marketing consent.
• Message and data rates may apply.

Help & Support

For assistance, reply HELP to a text message or contact us using the information below:

Carrier Information

• Message and data rates may apply.
• Wireless carriers are not responsible for delayed or undelivered messages.
• Message delivery depends on your wireless carrier and network availability.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our services, such as customer service and text message delivery, is permitted when necessary to provide those services. Text messaging originator opt-in data and consent will not be shared with third parties for purposes unrelated to delivering and supporting the messaging services for which consent was provided.

4. Information Sharing & Disclosure

We do not sell or rent your personal information. We may share information in the following circumstances:

Service Providers

• Third-party service providers that help us operate our website, manage consultation requests, schedule appointments, or provide customer support.
• Messaging providers and aggregators solely as necessary to deliver text messages you have consented to receive.
• Other service providers when reasonably necessary to support our business operations.

We limit the use of personal information by service providers to the purposes for which it is provided, subject to applicable agreements and requirements.

Legal Compliance

We may disclose information when required by law, legal process, or a valid government request, or when necessary to protect our rights, property, safety, or the safety of others.

Business Transfers

If our business undergoes a merger, acquisition, restructuring, or sale of assets, information may be transferred as permitted by applicable law.

5. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, use, alteration, or disclosure. These measures may include appropriate access restrictions, security practices, and safeguards provided by the services we use.

No method of transmission over the internet or electronic storage is completely secure. Although we take reasonable steps to protect your information, we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our website or its service providers may use cookies and similar technologies, where applicable, to:

• Support website functionality.
• Understand website traffic and usage.
• Remember preferences.
• Improve website performance and user experience.

You may manage cookies through your browser settings. Disabling certain cookies may affect some website features.

7. Your Rights & Choices

Depending on applicable law, you may have the right to:

• Request access to certain personal information we maintain about you.
• Request corrections or deletion of personal information.
• Opt out of marketing emails using the unsubscribe instructions provided in those emails.
• Opt out of text messages by replying STOP.
• Ask questions about how your information is collected and used.
• Withdraw consent for future communications where applicable.

To exercise a privacy choice or submit a request, contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of websites we do not control. We encourage you to review the privacy policies of any third-party websites you visit.

This Privacy Policy applies to information collected by CT Home Designs through our website and business interactions.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will be available on our website with its effective date. Where required by law, we will provide notice of material changes.

10. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, contact us: